Refund policy

If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed within 30 days from date of despatch of goods.

There will be an investigation process and if it leads to a satisfactory conclusion and proof of fault as claimed, then a Return Material Authorisation (RMA) number will be allocated and the faulty goods can then be returned.

If a replacement or refund is required due to product not to the liking of the recipient or not as expected, other than a change of mind, then the return shipping and other charges will be borne by the recipient and refund will be processed less initial shipping fee only after the goods are received by us in original condition. The following options will be made available:

•Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
•Credit: If a credit is required, the appropriate account will be credited to the amount of the transaction, in the currency at the time of purchase.
•Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited)

Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.

Our Story

We are a family business offering a huge range of competitively priced nutritional, natural and organic wellbeing products sourced from leading local and international producers. We deliver througout NZ and worldwide.

Nutricare was founded by New Zealand Pharmacist Mike Poland in 2009. The idea came about after more than 35 years' experience working across pharmacuetical, nutritional and environmental health and it is this integrated approach towards health care that is core to Nutricare's philosophy.

The knowledege and evidence-based research undertaken by Mike throughout his experience working across these various fields of health are directly reflected in the quality and range of products and information available throughout the site.

Our mission is to make it fast, easy and affordable for you to find the best wellness, health or natural beauty solution for your needs. Go well.

Latest Posts

  • Lypo-Spheric Vitamin C Mega Juice

    You've heard it before: Increasing your vitamin C intake is one of the easiest ways to boost your immune system. It is essential for helping to ward off sickness and promote a healthy immune system. Vitamin C is also required... read more

  • Cleansing Tumeric & Ginger Tea

    There is a chill in the air so what better way to ease into the colder months than with a warm health-charged tonic.  This cleansing tea has super alkalizing and detoxifying properties which provide powerful anti-inflammatory action within your body. Turmeric is a superhero... read more

  • 6 Interesting Benefits of Vitamin C

    Vitamin C, (lesser known as Ascorbic Acid) is a water-soluble vitamin. It was first isolated by Dr. Albert Szent-Györgyi in 1928. Humans, different from most animals, are unable to synthesize vitamin C endogenously, so it is an all-important dietary component.... read more